Customers’ personal information is registered in the Hotel’s database system.
Customers’ information registered in the database system is as follows.
Company name, customer name, address, gender, telephone number, e-mail address, stay history (date of stays, stay plans, number of guests), etc.
In addition, the Hotel retains the personal information of guests who stayed at the Hotel prior to the enactment of the Act on the Protection of Personal Information.
The Hotel properly manages personal information acquired from customers and will not provide it to third parties without the prior consent of the customer.
We will use customers’ personal information for the following purposes.
– Making timely and appropriate decisions on how to respond when reservations are made
– Direct mail relating to a customer’s stay and post-stay services
The Hotel provides regular education to its officers and all employees on the protection of personal information and strictly manages customers’ personal information.
The Hotel may outsource the personal information it retains to companies that send direct mail, but any such outsourcing is done with the necessary contract concluded and under management and supervision.
Separate necessary measures will be taken in the event of shared use of customers’ personal information.
Person in charge of handling personal information: Mayumi Konishi
Inquiries & consultations: Konishi Shoten, Co. Ltd.
Please note that customers will be asked to provide their address, name, telephone number, etc. to confirm identity when making inquiries regarding complaints, corrections, disclosures, and suspension of use. If identity cannot be confirmed at that time, we may contact you at a later date.
Ten years from the date of completion of transactions with the customer, or the date of failure to conclude a contract, the customer’s personal information will be securely and completely deleted and removed without prior or subsequent consent.